Seeing that there are so many providers out there... wait, actually there arent many - it just appears that way doesn't it. The reason for this is that many of the Carrier providers offer their VoIP service on a wholesale model which allows their partners to whitelabel or rebrand the service as their own.
Whilst there are Pro's and Con's for this model, the biggest question is where the level of accountability resides? As I am writing this a few names come to mind (ICtel, OpenVoice, Sky-Connect, Storm) some were Carriers, some Wholesalers, all of which were involved in the earlier days of VoIP.
In todays market it's about differentiation, and I think Carrier providers rely on their Wholesalers to come up with different models and marketing stints with the hope of attracting more traffic - afterall the Carrier is really after the minutes.
In a Market like that, you are bound to see many (wholesalers, resellers) come and go.
Tier 1 Service Providers are limited, and naturally; backing those horses will ensure some level of continuity (VoIP numbers, hardware, access).
So what am I on about?
Have a VoIP number and want to know who the Carrier is? Maybe you're an End User and are struggling to get support from your Reseller or Wholesaler?
WhichVoIP.co.za is a repository for all things VoIP in South Africa, and offers users the ability to query a VoIP Carrier by inserting your VoIP number. The results are instant, and once you know who the provider is, you can visit the VoIP Directory and get in contact with them, or another Service Partner who can assist you with your enquiries.
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